{"id":28453,"date":"2025-06-20T09:59:04","date_gmt":"2025-06-20T02:59:04","guid":{"rendered":"https:\/\/flowurmovecomvn630.mbws.vn\/chinh-sach-hoan-tien-va-tra-hang"},"modified":"2026-01-12T10:02:23","modified_gmt":"2026-01-12T03:02:23","slug":"return-warranty-policy","status":"publish","type":"page","link":"https:\/\/flowurmovecomvn630.mbws.vn\/en\/return-warranty-policy","title":{"rendered":"Return &#038; Warranty Policy"},"content":{"rendered":"\t<div id=\"text-819286455\" class=\"text\">\n\t\t\n<ol>\n<li style=\"text-align: justify;\"><span style=\"font-size: 110%;\"><b> Return and exchange policy for purchases on the Flow Ur Move website<\/b><\/span><\/li>\n<\/ol>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 110%;\"><strong>Flow Ur Move<\/strong> accepts product returns or exchanges for another product. <\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 110%;\">Returned or exchanged products must meet the following conditions:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400; font-size: 110%;\">The product has not been washed and has no unusual odor.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400; font-size: 110%;\">The product must retain its original tags and shoe box. It must not be dirty or damaged (torn, frayed, etc.), and must not be stained with cosmetics or have odors such as perfume or cigarette smoke.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400; font-size: 110%;\">The customer has order information on the website or in Flow Ur Move\u2019s sales system.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400; font-size: 110%;\">The product is not damaged due to improper storage or transportation by the user.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400; font-size: 110%;\">Customers are encouraged to reuse Flow Ur Move\u2019s delivery box or use an intact cardboard box to pack and return the product.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 110%;\">Returns\/exchanges are not applicable:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400; font-size: 110%;\">For outlet or promotional products, etc. For any inquiries, please contact customer service for quick assistance.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 110%;\">For the return and exchange procedure, please contact Customer Service for support.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 110%;\">(*) Notes<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400; font-size: 110%;\">Each product in an order is eligible for only one return or exchange within the specified period (products that have been exchanged cannot be returned or exchanged again, except for manufacturer defects). The return\/exchange period is within 7 days from the date the customer receives the product.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400; font-size: 110%;\">Returns or exchanges are subject to Flow Ur Move\u2019s final decision and based on the purchase price or a product of equivalent value.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400; font-size: 110%;\">Flow Ur Move reserves the right to assess the condition of returned\/exchanged\/defective products before performing any repair or replacement.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400; font-size: 110%;\">Flow Ur Move reserves the right to adjust website policies and conditions for promotional items and special programs at any time.<\/span><\/li>\n<\/ul>\n<ol style=\"text-align: justify;\" start=\"2\">\n<li><span style=\"font-size: 110%;\"><b> Product exchange procedure for purchases on the Flow Ur Move website<\/b><\/span><\/li>\n<\/ol>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 110%;\">If you wish to return or exchange a product, please follow these steps:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400; font-size: 110%;\">Step 1: Contact Customer Service or send a direct message via the fanpage \u201cFlow Ur Move \u2013 Exclusive Distributor of Vibram in Vietnam\u201d during working hours.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400; font-size: 110%;\">Step 2: Check the return shipment code sent from <a href=\"mailto:cskh@flowurmove.com\">cskh@flowurmove.com<\/a> (within 24 working hours after Flow Ur Move receives your request).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400; font-size: 110%;\">Step 3: Pack the products to be returned in a Flow Ur Move box or any cardboard box and write the return code previously sent by Flow Ur Move via email.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400; font-size: 110%;\">Step 4: Flow Ur Move will collect the product via the courier service Giao H\u00e0ng Ti\u1ebft Ki\u1ec7m. The courier will check whether the packaging meets standard requirements (goods packed in a cardboard box and securely sealed).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-size: 110%;\"><span style=\"font-weight: 400;\">Step 5: <\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">&#8211; If the returned product meets the conditions after inspection by Flow Ur Move, a new order will be shipped to you immediately.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">&#8211; If the returned product does not meet the requirements, the courier will send the product back to you and the return\/exchange request will be closed.<\/span><\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-size: 110%;\"><span style=\"font-weight: 400;\">(*) Notes<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Delivery time: from 8:00 AM to 5:00 PM daily (excluding Sundays, public holidays, and other periods announced on the Flow Ur Move website).<\/span><\/span><\/p>\n<ol style=\"text-align: justify;\" start=\"3\">\n<li><span style=\"font-size: 110%;\"><b> Exchange methods<\/b><\/span><\/li>\n<\/ol>\n<p style=\"text-align: justify;\"><span style=\"font-size: 110%;\"><span style=\"font-weight: 400;\">If the product you receive does not fit or is defective, Flow Ur Move will support an exchange for another product (subject to stock availability).<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">If the selected product is out of stock, Flow Ur Move will refund a shopping coupon with equivalent value for your next purchase on Flow Ur Move.<\/span><\/span><\/p>\n<table border=\"1\">\n<tbody>\n<tr>\n<td>\n<p><span style=\"font-weight: 400; font-size: 110%;\">Exchange method<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400; font-size: 110%;\">Applicable cost<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><span style=\"font-weight: 400; font-size: 110%;\">Exchange for a product of equal value<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400; font-size: 110%;\">Free of charge<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><span style=\"font-weight: 400; font-size: 110%;\">Exchange for a lower-priced product<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400; font-size: 110%;\">Refund coupon for the price difference<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><span style=\"font-weight: 400; font-size: 110%;\">Exchange for a higher-priced product<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400; font-size: 110%;\">Customer pays the price difference<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 110%;\">(*) Exchange processing time<\/span><\/p>\n<table border=\"1\">\n<tbody>\n<tr>\n<td>\n<p><span style=\"font-weight: 400; font-size: 110%;\">Collection, inspection and re-delivery time<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><span style=\"font-weight: 400; font-size: 110%;\">From 2 to 7 business days<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<ol style=\"text-align: justify;\" start=\"4\">\n<li><span style=\"font-size: 110%;\"><b> Refund timeframe and method<\/b><\/span><\/li>\n<\/ol>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 110%;\">Refund timeframe<\/span><\/p>\n<table border=\"1\">\n<tbody>\n<tr>\n<td>\n<p><span style=\"font-weight: 400; font-size: 110%;\">Collection time<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400; font-size: 110%;\">Inspection time<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400; font-size: 110%;\">Refund time<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400; font-size: 110%;\">Refund method<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><span style=\"font-weight: 400; font-size: 110%;\">7 days<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400; font-size: 110%;\">7 days<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400; font-size: 110%;\">1\u20132 business days<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400; font-size: 110%;\">Coupon<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><span style=\"font-weight: 400; font-size: 110%;\">7 days<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400; font-size: 110%;\">7 days<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400; font-size: 110%;\">30\u201345 business days<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400; font-size: 110%;\">Bank transfer<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><span style=\"font-weight: 400; font-size: 110%;\">7 days<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400; font-size: 110%;\">7 days<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400; font-size: 110%;\">45\u201360 business days(*)<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400; font-size: 110%;\">Credit card\/Debit card<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 110%;\">(*) Up to one billing cycle, depending on the card-issuing bank<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 110%;\">Refund processing time via card depends on the procedures of the card-issuing bank and is not directly controlled by Flow Ur Move.<\/span><\/p>\n<ol style=\"text-align: justify;\" start=\"5\">\n<li><span style=\"font-size: 110%;\"><b> Warranty policy<\/b><\/span><\/li>\n<\/ol>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400; font-size: 110%;\">Warranty period: 3 months from the purchase date (with invoice).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400; font-size: 110%;\">Defective products: Applicable only to manufacturer defects (glue lines, stitching, material peeling, etc.).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400; font-size: 110%;\">Proof of purchase: Purchase invoice or document confirming the purchase date is required.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 110%;\">Cases not covered by warranty:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400; font-size: 110%;\">Damage caused by improper washing or care<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400; font-size: 110%;\">Damage due to user error (impact, strong force, chemicals)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400; font-size: 110%;\">Non-manufacturing defects (e.g., sole wear due to frequent use)<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 110%;\">Warranty procedure:<\/span><\/p>\n<ol style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400; font-size: 110%;\">Contact Customer Service: Contact Flow Ur Move\u2019s Customer Care Department.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400; font-size: 110%;\">Submit request: Provide order information and photos\/videos of the defective product.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400; font-size: 110%;\">Send product: Print the return form (if required) and send the product to the warehouse\/store as instructed.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400; font-size: 110%;\">Wait for processing: Flow Ur Move will inspect and notify the result (replacement, repair, or warranty rejection).<\/span><\/li>\n<\/ol>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400; font-size: 110%;\">Notes:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400; font-size: 110%;\">This policy may change. Please always check the official Flow Ur Move website or contact us directly for the latest updates.<\/span><\/li>\n<\/ul>\n\t\t\n<style>\n#text-819286455 {\n  font-size: 0.9rem;\n}\n<\/style>\n\t<\/div>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"page-blank-title-center.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-28453","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/flowurmovecomvn630.mbws.vn\/en\/wp-json\/wp\/v2\/pages\/28453","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/flowurmovecomvn630.mbws.vn\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/flowurmovecomvn630.mbws.vn\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/flowurmovecomvn630.mbws.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/flowurmovecomvn630.mbws.vn\/en\/wp-json\/wp\/v2\/comments?post=28453"}],"version-history":[{"count":7,"href":"https:\/\/flowurmovecomvn630.mbws.vn\/en\/wp-json\/wp\/v2\/pages\/28453\/revisions"}],"predecessor-version":[{"id":30065,"href":"https:\/\/flowurmovecomvn630.mbws.vn\/en\/wp-json\/wp\/v2\/pages\/28453\/revisions\/30065"}],"wp:attachment":[{"href":"https:\/\/flowurmovecomvn630.mbws.vn\/en\/wp-json\/wp\/v2\/media?parent=28453"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}